SHIPPING AND REPLACEMENT
Shipping policy
- Introduction
Welcome to Technobotix Pvt Ltd. These Shipping Terms and Conditions outline the rules and regulations for the shipping services offered by Technobotix Pvt Ltd. - Shipping Methods
We offer the following shipping methods:
– Standard Shipping
– Overnight Shipping (applicable for Mumbai, Pune, Nagpur, Indore, Ahmedabad and cities which are less than 400km away from our office location). - Overnight ShippingPlease note that for overnight shipping, we use bus transport services. Customers will need to visit the respective bus office in their city to collect their package. This ensures a fast and reliable delivery experience.* The address of the bus office location will be given by sales executive of Technobotix PVT LTD (Contact No.: +91 7304482727).
- Order Processing Time
Orders are processed within 1 business day. Orders are not processed on Sundays. You will receive a notification once your order has shipped. - Shipping Rates and Delivery EstimatesShipping charges for your order will be calculated and displayed at checkout. Delivery estimates are as follows:– Standard Shipping: 3 to 4 business days– Overnight Shipping: 1 business dayPlease note that the timely delivery of your order is entirely the responsibility of the courier or bus company and not Technobotix PVT LTD.
- Shipping Restrictions
We currently ship to addresses within Indian subcontinent. - Order Tracking
You will receive a tracking number via WhatsApp or email once your order has shipped. Use this number to track your order through our carrier’s website.
Replacement & Cancellation Policy
- No Return or Refund
- We do not offer returns or refunds on any orders unless we are unable to provide a suitable replacement for your damaged or incorrect item.
- However, if you receive a wrong or damaged product, we will provide a replacement as outlined below.
- Replacement for Wrong or Damaged Products
- If you receive a product that is either incorrect or damaged, we will replace it at no additional cost.
- To be eligible for a replacement, you must notify us within 2 days of receiving the item. If the replacement is approved, the item must be shipped back within 5 days. Please also include your order number, a detailed description of the issue, and both photo and video evidence of the damaged or incorrect product.
- Shipping Charges for Replacement
- Technobotix will cover all shipping charges for the replacement of wrong or damaged items.
- Detailed instructions for the return of the incorrect or damaged product will be provided once your replacement request is approved.
- Damage Due to User Fault
- If the product is damaged due to user fault, no replacement will be provided.
- User-caused damage includes, but is not limited to, improper use, accidental damage, unauthorized repairs, and neglect.
- Cancellation Policy:
- Customers can cancel their order(s) only before the packing process begins. Once the order is packed, cancellation requests will no longer be accepted.
For any questions or concerns regarding our policy, please contact our customer service team at sales@technobotix.in. We are here to assist you and ensure a satisfactory shopping experience with Technobotix.
